Complaints
If you wish to make a complaint against a police officer or member of police staff please click here.
You can also make a complaint to the Police Authority who will ensure that it is dealt with. PD team.
Complaints ProtocolHow to complain about someone who is :
Ranked Assistant-Chief Police Officer or aboveA member of the Police AuthorityView Member's Code of Conduct
Summary of Police Authorities responsibilities in relation to making complaints against the police.
The Police Authority has certain statutory responsibilities in respect of a limited range of complaints received from members of the public.
Complaints regarding the actions of Police staff and Police Officers of the rank of Chief Superintendent and lower fall to be resolved by West Mercia Police's Professional Standards Department with the possibility of reference to or oversight by the Independent Police Complaints Commission (IPCC).
Complaints against Chief Officers of Police (Chief Constable, Deputy Chief Constable and Assistant Chief Constables) are dealt with in accordance with the Authority's Complaints Protocol and, where appropriate, considered by the Professional Standards Committee.
The Police Authority is responsible for monitoring how the force handle complaints and misconduct matters. The Police Authority scrutinises force procedures, monitors performance including timeliness, dip samples complaint files to a planned programme throughout the year, and monitors the handling of significant incidents and cases. It works closely with the IPCC who have their own statutory responsibilities in relation to the police complaints procedure.
